Privacy Policy — 788rp
At 788rp, protecting your personal data is not an afterthought — it is a core responsibility. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, and the rights you hold over your own data.
Last updated: January 2026 · Effective immediately upon account registration.
Table of Contents
1 Introduction
788rp operates the online gaming and sports betting platform accessible at https://788rp.net (the "Platform"). This Privacy Policy describes how 788rp ("we", "us", "our") collects, uses, stores, and discloses personal data relating to individuals who visit or register an account on the Platform ("you", "your").
Our Platform is designed primarily for adult players based in Indonesia. By accessing the Platform, creating an account, or making a deposit, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this policy, please discontinue use of the Platform and contact us to request account closure.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
2 Data We Collect
788rp collects personal data through multiple channels — directly from you at registration and during platform use, automatically through technical systems, and in limited cases from third-party verification partners. The categories of data we collect are set out in the table below:
| Category | Examples of Data Collected | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national identity number (NIK from KTP), passport number | Provided by you at registration or during KYC verification |
| Contact Data | Email address, mobile phone number, residential address (including city — Jakarta, Surabaya, Bandung, Medan, Bali, etc.) | Provided by you at registration or account update |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts in IDR | Provided by you when making deposits or withdrawal requests; recorded automatically by payment systems |
| KYC / Verification Documents | Scanned copies or photographs of government-issued identity documents, proof of address, selfie images for liveness checks | Uploaded by you during the verification process |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone, referring URL | Collected automatically via server logs and analytics systems upon Platform access |
| Usage Data | Pages visited, games played, wagers placed, session duration, click paths, feature interactions, bet history, bonus usage | Collected automatically via Platform analytics and gaming systems |
| Communications Data | Content of live chat conversations, email correspondence, support ticket records | Generated when you contact 788rp customer support |
| Responsible Gaming Data | Self-imposed deposit limits, time-out requests, self-exclusion elections, problem gambling indicators flagged by automated systems | Set by you via account tools or flagged by our responsible gaming monitoring system |
We do not collect or store full payment card numbers. Any card data entered during a transaction is handled exclusively by our PCI-DSS compliant payment processors and is never transmitted to or stored on 788rp servers.
3 How We Use Your Data
788rp uses your personal data for the following purposes:
- Account Management: To create, maintain, and administer your 788rp account, including verifying your identity, processing login authentication, and managing account preferences.
- Payment Processing: To process deposits and withdrawals via your nominated payment method (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, or other supported methods), verify that payment methods are registered in your legal name, and detect fraudulent transactions.
- KYC and AML Compliance: To fulfil our legal obligations relating to anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) verification, including verifying your age (you must be 21 or older) and identity against your submitted documentation.
- Service Delivery: To provide access to all gaming products on the Platform — including slots, live blackjack, mahjong, sportsbook markets (BRI Liga 1, EPL, Champions League, Piala AFF, Timnas Indonesia matches), and crash games — and to record and settle all wagers accurately.
- Customer Support: To respond to your enquiries, resolve disputes, process complaints, and deliver 24/7 live chat and email support in both English and Indonesian.
- Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling behaviour, enforce self-imposed limits, process cooling-off and self-exclusion requests, and comply with responsible gaming obligations.
- Marketing Communications: To send you promotional offers, bonus notifications, and information about new games or sportsbook markets — but only where you have given explicit consent to receive such communications. You may opt out at any time.
- Platform Security: To detect and prevent fraud, cheating, collusion, bonus abuse, account takeover attempts, and other prohibited activities as defined in our Terms & Conditions.
- Analytics and Improvement: To analyse aggregated usage data in order to improve Platform performance, personalise your experience, and develop new features and product offerings.
- Legal Obligations: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce our contractual rights.
4 Legal Basis for Processing
788rp processes your personal data on the following legal bases:
| Legal Basis | Processing Activities |
|---|---|
| Contractual Necessity | Account creation and management, payment processing, game provision, KYC verification, customer support — all required to fulfil our contractual obligations to you under the Terms & Conditions. |
| Legal Obligation | AML/CTF compliance, age verification (21+), record-keeping obligations, responding to lawful authority requests. |
| Legitimate Interests | Fraud detection, platform security, responsible gaming monitoring, analytics for service improvement — where our legitimate interests are not overridden by your fundamental rights. |
| Consent | Marketing communications and promotional emails — only where you have actively opted in. Consent may be withdrawn at any time by contacting support. |
5 Data Sharing & Disclosure
5.1 We Do Not Sell Your Data. 788rp does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data is yours.
5.2 Trusted Service Providers. We share personal data with carefully selected third-party processors who assist us in operating the Platform, strictly under data processing agreements that prohibit them from using your data for any purpose beyond the specific service they provide. These include:
- Payment processors handling transactions via local Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja);
- Identity verification (KYC) providers who process your identity documents to confirm your age and identity;
- Game software providers (Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, Spribe, Pocket Games Soft) who may receive anonymised session data to enable game functionality and audit RNG outcomes;
- Cloud hosting and infrastructure providers who store Platform data on secure, geographically redundant servers;
- Customer support software providers who facilitate live chat and email ticket management;
- Analytics platforms who process anonymised or pseudonymised usage data for Platform performance analysis.
5.3 Legal and Regulatory Disclosure. 788rp may disclose your personal data to competent regulatory bodies, law enforcement agencies, or courts of law when required to do so by applicable law, court order, or in connection with the prevention or investigation of fraud, money laundering, or other criminal activity.
5.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of 788rp's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified by email if such a transfer materially affects the processing of your data.
7 Data Retention
788rp retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
- Account and identity data: Retained for the duration of your account relationship with 788rp, and for a minimum of five years following account closure, in line with AML and KYC record-keeping obligations.
- Transaction and financial records: Retained for a minimum of five years from the date of the transaction.
- KYC documents: Retained for the duration of the account relationship plus five years post-closure.
- Customer support communications: Retained for three years from the date of the last interaction.
- Usage and analytics data: Aggregated or anonymised data may be retained indefinitely for statistical purposes; pseudonymised session data is retained for up to 24 months.
- Marketing consent records: Retained for three years from the date consent was given or last renewed.
Upon expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised. If you request account closure before the retention period expires, your data will be flagged for deletion at the end of the legally required retention window.
8 Your Rights Over Your Personal Data
As a registered 788rp user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] or via 24/7 live chat. We will respond to all valid requests within 30 days.
- Right of Access: You may request a copy of all personal data we hold about you, including your account details, transaction history, and KYC records.
- Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request correction. For name, date-of-birth, or identity changes, updated KYC documentation will be required.
- Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our obligation to retain data for AML/KYC compliance. Requests for erasure that conflict with legal retention obligations will be partially fulfilled, with legally mandated data retained and all other data deleted.
- Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) to facilitate transfer to another service.
- Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing and profiling for personalisation purposes. Your objection will be assessed against our legitimate interests and applicable law.
- Right to Withdraw Consent: Where data processing is based on your consent (primarily marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
9 Data Security
788rp implements a multi-layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:
- Transport Layer Security (TLS/SSL): All data transmitted between your browser and the 788rp Platform is encrypted using industry-standard TLS 1.2 or higher. Our SSL certificate status is verifiable via the padlock icon in your browser address bar.
- Encryption at Rest: Sensitive data fields — including identity document copies, payment account details, and KYC records — are stored in encrypted form using AES-256 encryption.
- Access Controls: Access to personal data within 788rp's internal systems is strictly limited to personnel with a legitimate operational need. Role-based access controls and multi-factor authentication are enforced for all staff accessing production systems.
- Penetration Testing: The Platform undergoes regular independent security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
- Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, 788rp will notify affected users without undue delay and take immediate remedial action.
While we employ industry-best-practice security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for notifying us immediately at [email protected] if you suspect unauthorised access to your account.
10 Minors & Age Restriction
The 788rp Platform is strictly intended for adults. You must be at least 21 years of age to create an account or access any real-money gaming or betting feature. We do not knowingly collect personal data from any individual under the age of 21.
If we discover that an account has been registered by a person under 21, we will immediately suspend the account, delete the associated personal data to the extent not required for legal compliance, and forfeit any account balance in accordance with our Terms & Conditions. Parents and guardians who believe a minor has registered on the Platform are encouraged to contact us immediately at [email protected].
11 Third-Party Links
The 788rp Platform may display the names or branding of third-party payment providers (such as BCA, BRI, OVO, and DANA) and game software studios (such as Pragmatic Play, Evolution Gaming, and PG Soft) for informational purposes. 788rp does not operate external links to third-party websites, and this Privacy Policy applies solely to the 788rp Platform.
For information about how third-party payment processors or game studios handle data processed through their respective systems, please refer to those parties' own privacy documentation. 788rp is not responsible for the privacy practices of any third party.
12 Changes to This Privacy Policy
788rp reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. When material changes are made, we will:
- Update the "Last updated" date at the top of this page;
- Display a prominent notification on the Platform informing users of the update;
- Where the changes significantly affect your rights, send a direct email notification to your registered email address.
Your continued use of the Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the revised policy, please cease using the Platform and contact support to request account closure.
13 Contact Us
If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a privacy-related concern, please reach out to the 788rp Data Support team through any of the channels below:
💬 Live Chat: Available 24 hours a day, 7 days a week, directly within the Platform. Average response time: under 90 seconds.
🕐 Coverage: Our support team operates across WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9) time zones, ensuring full Indonesian coverage around the clock.
We aim to acknowledge all privacy requests within 48 hours and to resolve them fully within 30 calendar days. Where a request is complex or involves a large volume of data, we will notify you of the extended timeframe and reason for any delay.
Your Data Rights at a Glance
What 788rp's Privacy Commitment Means for You
Beyond the legal language above, here is what our data practices mean in plain terms for every player on the 788rp Platform.
Your Data Stays Secure
All data in transit is TLS-encrypted. Sensitive records are AES-256 encrypted at rest. Your financial details never touch our servers — they go straight to PCI-DSS payment processors.
We Never Sell Your Data
788rp earns revenue from gaming, not from selling user information. Your personal data is shared only with processors essential to running your account, under strict contractual controls.
Access Your Data Anytime
Request a full export of your account data — transaction history, wager records, KYC status, and communication logs — by emailing [email protected]. We respond within 30 days.
Correct Inaccurate Data
If your name, address, or contact details change, contact our support team to update your records. For legal name changes, updated KYC documentation will be required.
Request Data Deletion
Upon account closure, data is scheduled for deletion at the end of the legally required AML retention window (five years). You can request early deletion of non-legally-mandated data at any time.
Opt Out of Marketing
Promotional emails and bonus notifications are sent only with your consent. You may withdraw consent and opt out of all marketing communications at any time via a single request to our support team.